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Voice Logger (For Analog 2,4,8,16 and PRI ports)

Voice Logger on PCI Device(Stand Alone) 
Voice Logger is a combination of Software and PCI Hardware which records a conversation of Your Side and Client Side in a single PC in WAV/MP3 format. Voice Logger basically works on parallel connection on Analog or Digital Port. Our Voice Logger available in 2 Port, 4 Port, 8 Port, 16 Port, 24 Port, 1 E1 PRI and 2 E1 PRI. It store files into Date Wise folder. The naming convention is like 20080521-11-28-08-120-2144.MP3. Here 20080521 is a date, 11-28-08 is a time, 120 is a port no. and 2144 is a extension no. Our software directly record files into MP3 format hence its take less disk space. Easy search option.

Why record the calls?
The success or failure of the activities of many organizations depends on the integrity of the spoken word. A voice recording of the complete conversation can avoid the “I-said/you-said” disputes in which either party can corroborate their own account of what happened. Voice logging is an indispensable tool for transaction-verification and disputer solution. Voice recording can help you in tapping the unscrupulous dealings.

Dispute Resolution & Transaction Verification
Whether it is an order or a message, Voice logging is extensively used for confirmation of improper phone behavior, sales verification, order authentication, etc. Especially in voice recording of the telephone environment, where critical information is conversation, it becomes essential to monitor the shared and communicated medium. In the majority of cases, once the conversation recorded is played back to the customers, the agreement to an order or charges is resolved quickly.

Basic Function-    
Support Win98, Win XP, Win 2000, Win 2003, Win Vista.
Available in PCI 2, 4, 8, 16 and 24 Port Analog Line.
Available in USB 2, 4 and 8 Port Analog Line.
Available in PCI ISDN PRI 1 and 2 digital ports.
Record every line in a real time without any disturbance.
Each channel can be labeled with a name and number for ease of record search and retrieve.
Records Files in MP3 Format.
Take low disk space.
Records file in Date Wise folder so that it will be easy to search any calls.
Understandable file naming convention like 20080521-11-28-08-120-2144.MP3.
Special Call Option and can give remarks also.
Integrated Play Option.
Can detect Called ID & Caller ID.
Call Filter by Date, Phone No, Duration, Called ID, Caller ID, Incoming Call, Outgoing Call.
Call Data can be exported to excel also for further your MIS reporting.
Support FSK/DTMF mode.
Record unlimited duration call.
Real Time monitoring activities of channels.
The completely integrated GUI provides a true Windows look-and-feel. All user needs to do is 'point and click' to access all the functions of the Logger, allowing easy administration.
Access your recordings in a matter of seconds using multiple search criteria, unlike other solutions where recordings are accessed only in a serial fashion.

 




   
   
Software Related Documents :
Play/Search/Delete/Export MP3 Files
Voice Logger Brochure
 
 
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