CBS (The Call Billing Software for Office/Call Center)

• Fully Networking Support & User Rights
• Capturing of Calls through Exchange (EPBX)
• Call Reports and Graph: Extn. No. Wise, Called No. Wise, Department Wise, A/C Code Wise, Trunk No. Wise, Duration Wise, Call Type Wise (Local, STD, ISD), Date Wise Summary, Transferred Calls.
• Trunk No. Wise Congestion Report
• Export Call Data to Excel for Generation of MIS Reports for office.
• Extn. No./Name Wise Telephone Directory
• ACD Management( For IRIS Switch Only) : Agent Management, ACD Management, ACD Que, Trunk Management, Call Type Wise (Like IDLE, HOLD, BUSY, MISSED, RING, OUTGOING, INCOMING)
• AMS Reports : Date Wise, Extn. Wise, Agent Wise, ACD Wise, Agent /Status Wise.
• Agent Summary : Total Call Offered, Call Received, Call Missed, Hold Count, Busy Count, Avg. Talk Time, Avg. Hold Count.
• Voice Logger (For IRIS Switch Only)
• Complaint Register
• Compatible With IRIS, DX2000, DX120, Panasonic, Siemens, C-DOT etc.