CBS The Call Billing Software with AMS(Optional. For IRIS) and Voice Logger(Optional. For IRIS)

• Fully Networking Support & User Rights
• Capturing of Calls through RS232/IP Port from Exchange (EPBX)
• Call Reports and Graph: Extn. No. Wise, Called No. Wise, Department Wise, A/C Code Wise, Trunk No. Wise, Duration Wise, Call Type Wise (Local, STD, ISD), Date Wise Summary, Transferred Calls.
• Trunk No. Wise Congestion Report
• Export Call Data to Excel for Generation of MIS Reports.
• Extn. No./Name Wise Telephone Directory
• AMS Software(Optional for IRIS/Panasonic) = Agent Management, ACD Management, ACD Que, Trunk Management, Call Type Wise (Like IDLE, HOLD, BUSY, MISSED, RING, OUTGOING, INCOMING)
• AMS Reports(Optional for IRIS/Panasonic) : Date Wise, Extn. Wise, Agent Wise, ACD Wise, Agent /Status Wise.
• Agent Summary (Optional for IRIS/Panasonic) : Total Call Offered, Call Received, Call Missed, Hold Count, Busy Count, Avg. Talk Time, Avg. Hold Count.
• Voice Logger (Optional for IRIS/Panasonic)
• Complaint Register
• Compatible With Coral IRIS, DX2000, DX120, Panasonic, Siemens, C-DOT, Samsung, LG, Avaya etc.