SanCCS

SanCCS

SanCCS: Call Center Solutions

The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped SAN to create a product that can be installed quickly in any environment or process. The organizations who chose to work on SAN Dialer would never opt for other product as this is most reliable, futuristic and user-friendly. Please go through the manual for its features and capabilities, you may call us for an online demo as well.

The SanCCS is one of the best Auto Dialers for Call Centers through which the customers can interact with businesses seamlessly. Our team of professional software developers has filtered out the requirements of various companies and then prepared the SanCCS, which is customizable, convenient to use, and it doesn't cost you a fortune. All the contact center solution providers can buy this software to provide their customers a great customer service. The SanCCS, you will become the Click 2 Call Service Provider and can give the Call back solutions to your esteemed customers. Make your agents more productive, managers more impactful, and customers more empowered and become the best telephony solutions provider with SanCCS.

Features

  • IVR – Multilayer options with Menu and Sub Menus
  • Remote Extensions
  • Self Designable Web Based CRM
  • Trunk Wise Billing
  • Dialing Mode: Manual, Preview, Progressive or Predictive
  • Multi Alternate Number Dialing
  • Multi ACD
  • User / Group Rights
  • Import Data from Excel/CSV
  • Customizable Reporting Format
  • User definable filters in reporting format
  • Multi-Process
  • Call Billing Software
  • Multilevel STD Table
  • Call Back  Scheduling
  • Multi-Campaign with Dialing Mode, Pacing, Wrap up & Disposition wise Calling
  • Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc. 

 

  • IVR-Flexible swappable wave files  can be set
  • Live Barging Onsite/Remotely
  • Self Definable Dispositions
  • Inbound, Outbound or Both Call Setup
  • Extension Wise Billing
  • 100% Call Recording
  • Real-time Statistics
  • Process Hours
  • Voice Mail
  • Directory Service
  • Self Designable Quality Process & Reports
  • Agent/Branch Wise Data Uploading
  • Provision to export in excel with user rights
  • Back Office Self Designable Process
  • Dashboard Templates with user rights
  • ACD/Agent Management Reports
  • Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
  • SMS/E-Mail Templates and Integration disposition wise. SMS/E-Mail  Blasting.

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SanCCS: Call Center Solutions
SanCCS: Call Center Solutions - is rated 5 out of 5 based on 482 reviews.

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