INDUSTRIES WE SERVED


Auto Industry

Auto Industry

Usage of call centre solutions

Automobile

With the increase in purchasing power capacity of the people in the country, Automobile companies are leaving no stone unturned to woo the customer in buying their brand. With most of the companies having their variants in all car segments, it is becoming difficult for businesses to retain their customers. It is very clear that just making the customer buy a car does not end the job, keeping the client is an even tougher job and has to be persisted with each and every day. If not, it is very easy to lose the customer.

Problems in the automobile sector:

  • Losing customers because of increasing competition
  • Salespersons are busy in scouting for new database rather than making sales pitch
  • Following up with the existing customers
  • Staying in touch because of lack of customer history

Solution

The most important thing while designing a call centre solution for an automobile player is to provide the solution to retain the client for as long as five years or even more in some cases. This medium achieved if the company starts treating it’s customer as one big family and keeping a record of all their needs. At San Software we overcame this problem by designing a platform that can be customized based on the requirement of the company at the same time not compromising on the looking after the needs that can guide business growth.

SanCCS – SanCCS is our Call Centre Solution that is the best-customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:

  • Preview Dialing
  • Progressive Dialing
  • Automatic Dialer
  • Apart from dialing services it also provides the client with ease of
  • Extended warranty sales to the customer before the initial warranty period expires
  • Reminders for insurance renewals a month before it ends
  • Post delivery accessories sales pitch
  • Customer survey during the planning or pre-launch stage
  • Informing customers about the free service campaigns
  • Vehicle service reminders
  • Post sales and post service customer feedback
  • Generating MIS reports to analyse new callers and repeat callers
  • Allows you to import and integrate existing patient database through an excel file
  • Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services

Features

  • Integrated in one package to provide the client with maximum output
  • Developed on a standard platform which customized as per the client’s needs
  • Flexible
  • Equipped with a user-friendly interface.
  • Cost effective
  • Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
  • Generate database for follow up, feedback and  CRM activities
  • Call recording for quality monitoring and training purpose
Auto Manufacturing

Auto Manufacturing

  • Lead Management
  • Installation
  • Welcome Calling
  • Complaints Management System
  • Service Calling
  • PSF Calling
  • Escalation for Sales/Service/PSF
  • Click To Call – Sales/Test Drive/Support
  • Service Price Calculator
  • E-Mail/SMS Integration
  • Virtual Telephony Systems
  • Virtual Phone Systems
  • Virtual PBX
  • Virtual Number India
  • Virtual Number Provider in India
  • Virtual Number Solutions
  • Virtual Business Phone Number
  • Sales Software
  • IVR
  • Missed Call Services for Sales/Service
  • IVR Blasting for Service Reminder
  • Track your vehicle in Production
  • CMS/Sales Portal for Dealers
  • Virtual Call Center Software
Road Side Assistance

Road Side Assistance

  • Auto Callback
  • Follow-ups
  • Inbound/Outbound Calling
  • Complaints Management System
  • APR Reports
  • Click To Call
  • Predictive/Progressive/Preview Dialing
  • E-Mail/SMS Integration
  • IVR
  • Missed Call Services
  • IVR Blasting
  • Multi-Campaign Login
  • API integration with Portals
  • Skill Based Routing
  • Live Barging/Monitoring/Remote Barging
  • Lead Management
  • Virtual Telephony Systems
  • Virtual Phone Systems
  • Virtual PBX
  • Virtual Number India
  • Virtual Number Provider in India
  • Virtual Number Solutions
  • Virtual Business Phone Number
  • Sales Software
  • Missed Call Auto Call Back
  • Click to Call
  • 3rd Party CRM API Integration
  • IVR Blasting
Insurance Industry

Insurance Industry

Usage of call center solution in Insurance Industry

Insurance providers must serve the needs of two distinct customer audiences: Policyholders, and agents/brokers. In today’s environment, ease of doing business and 24/7 access to personalized services are among the most important factors influencing which provides an agent, or Policyholder will select. Customers frequently change providers because of poor customer service or the inability to resolve issues efficiently. Additionally, customers rarely interact with their insurance provider, making it even harder to foster customer loyalty.

Problems in the insurance sector:

  • Fierce competition with so many new players in the market
  • Getting new customers
  • Handling queries efficiently
  • Effective claim settlement and status reporting

Solution

After analyzing the requirements of the insurance sector in India, San Software has developed a customized solution for insurance companies in India to streamline the process and augment the customer base for higher profits. San Software offers innovative and customized call centre solution for insurance companies. Our solutions are adaptable and provide ease of usage to the end user.

SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer services. The software offers three types of dialing solutions:

  • Preview Dialing
  • Progressive Dialing
  • Automatic Dialer

Apart from dialing services it also provides the client with ease of

  • Generating the call log history to analyze the effectiveness of employees
  • Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
  • Generating MIS reports analysing the conversions
  • Import database through an excel sheet
  • Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
  • Automatic Call Distribution for better client satisfaction and efficient distribution of call handling

Features

  • Integrated into one package to provide the client with maximum output
  • Developed on a common platform which customized as per the client’s needs
  • Flexible
  • Equipped with a user-friendly interface.
  • Cost effective
  • Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
  • Generate database for post call and sales CRM activities
  • Call recording for quality monitoring and training purpose
  • Multiple logins to help you in allocating multiple products to your best resources thereby increasing the conversion rate and client satisfaction
BPO/E-Commerce Industry

BPO/E-Commerce Industry

  • Auto Callback
  • Follow-ups
  • Inbound/Outbound Calling
  • Complaints Management System
  • APR Reports
  • Click To Call
  • Predictive/Progressive/Preview Dialing
  • E-Mail/SMS Integration
  • IVR
  • Missed Call Services
  • IVR Blasting
  • Multi-Campaign Login
  • API integration with Portals
  • Skill Based Routing
  • Live Barging/Monitoring/Remote Barging
  • Lead Management
  • Virtual Telephony Systems
  • Virtual Phone Systems
  • Virtual PBX
  • Virtual Number India
  • Virtual Number Provider in India
  • Virtual Number Solutions
  • Virtual Business Phone Number
  • Sales Software
  • Call Center Software
  • Missed Call Auto Call Back
  • Click to Call
  • 3rd Party CRM API Integration
  • IVR Blasting
Health Industry

Health Industry

Usage of call center solution in Healthcare Industry.

Managing patient engagement plays an increasingly critical role in the ability of healthcare providers to keep up with the growing demand for quality services and expectations of the patient or attendant. An aging population requiring greater levels of care combined with rapid changes in technology which is now making it imperative for the healthcare service providers to research ways of exceeding customer expectations and at the same time managing the costs to an acceptable level.

Problems in the Health Sector:

  • Difficulty in handling large number of incoming calls
  • Manpower requirement at call center to handle so many calls
  • Managing past medical records of the patients
  • Quickly finding the call history of the patient

Solution

The biggest challenge for any software or call centre solution company in designing software for a hospital is the difference in size. At San Software we overcame this problem by developing a platform that can be customized based on the requirement of the healthcare service provider.

SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:

  • Preview Dialing
  • Progressive Dialing
  • Automatic Dialer

Apart from dialing services it also provides the client with ease of

  • Based on the number of the caller software gives the history of the previous query
  • Healthcare being a domain specific industry training plays a significant role in providing right information
  • Generating MIS reports to analyse new callers and repeat callers
  • Allows you to import and integrate existing patient database through an excel file for informing them about any event or a promotional event
  • Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services
  • Since time is of essence in healthcare our Automatic Call Distribution helps is almost zero hold time leading to higher client satisfaction and efficient distribution of call handling

Features

  • Integrated into one package to provide the customer with maximum output
  • Developed on a common platform which customized as per the client’s needs
  • Flexible
  • Equipped with a user-friendly interface.
  • Cost effective
  • Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
  • Generate database for follow up, feedback and  CRM activities
  • Call recording for quality monitoring and training purpose
Education System

Education System

Usage of Call Center Solution

Education

Education industry in India is one of the most profitable. When we talk about education, we mean all education is imparting institutes that include schools, colleges, universities and professional coaching centers. The demand for admission in these centers is the large but efficient handling of the leads and queries is the key to success and increase in the bottom lines.

Problems in education industry:

  • Solution
  • Growing competition leading to multiple options for students
  • So many courses on offer, maintaining a well compiled detailed database
  • Training to answer course specific question or to create domain champions
  • Routing calls to the right person for perfect solution to the prospective student
  • Deciding upon allocation of resources in real area for better ROI
  • With improved broadband and smartphone usage, a significant number of queries are generated but are not attended.

The majority of students seeking admission start their college search online. The number of options at their disposal, it becomes necessary for the colleges to have a high conversion ratio and ideally in the first call itself. Most leads from prospective students received through ads, Internet promotion & SMS. To ensure that these leads are not missed & are followed up proactively by the team there is a need for a dynamic Call Center Solution for multi-channel (Voice / Email / SMS & Chat) contact with such students. SanCCS is our Call Center Solution that is the customized solution for any sector requiring call center or Dialer Services. At San Software we also assist you with tracking these communications in an activity log that shows all Phone calls received/made, Emails received/sent, SMS received/sent & more.

SanCCS “The software offers three types of dialing solutions:

  • Preview Dialing
  • Progressive Dialing
  • Automatic Dialer

Apart from dialing services it also provides the client with ease of

  • Admission and inquiry lead management
  • Instant details of the course and fees through our database management, SMS and IVR solutions
  • Central Call recording capabilities
  • Call back option to ensure 100% contact
  • Appointment scheduling of the prospective student with course and admission counselors
  • Generating MIS reports analyzing inbound and outbound calls
  • Allows you to import and integrate existing patient database through an excel file
  • Analise the origin of the query or lead to realign the promotional budgets towards the activities giving more results
  • Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view
  • Initiate CRM (Customer Relationship Management) programs and getting the feedback thereby making it possible to improve the existing services
  • Streamline & simplify administrative processes – utilize IVR technology to automate directory assistance, answer common questions through helplines & complete administrative transactions.

Features

  • Integrated in one package to provide the client with maximum output
  • Developed on a common platform which customized as per the client’s needs
  • Flexible
  • Equipped with a user-friendly interface.
  • Cost effective
  • Generate database for follow up, feedback and  CRM activities
  • Call recording for quality monitoring and training purpose
  • Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
Real Estate

Real Estate

Usage of call center solution in Real Estate

Real Estate is one sector that has grown by leaps and bounds. With real estate developers deciding to foray into peripheries and Tier B cities, the demand is expected to increase further and so will be the profits.  Demand for commercial and residential property driven by urbanization & increasing household income. The Emergence of nuclear families and growing urbanization has given rise to several townships. With some of the commercial & housing infrastructure projects is being launched, The choice of the people has increased giving rise to stiff competition. But the fact of the matter is that these all can just disappear if the leads are not well attended.

Problems in Real Estate Sector:

  • Providing solutions that can suit to the particular strata of the society
  • Comprehending the features of the project and explaining to the customer in the best possible manner
  • Knowledge of the loans and requirements
  • Low conversion rate

Solution

The best way forward for the real estate companies is to adopt the best lead generation techniques & ensure that all points are captured correctly into the system and followed up diligently for high conversion ratio. As the real estate industry searches for ways to cut costs and improve their bottom line, our call center solution may be the solution your business.

SanCCS “The software offers three types of dialing solutions:

  • Preview Dialing
  • Progressive Dialing
  • Automatic Dialer

Apart from dialing services it also provides the client with ease of

  • Call Patching to Property Specialists
  • Central Call recording capabilities
  • Call back option to ensure 100% contact
  • Generating MIS reports analysing inbound and outbound calls
  • Allows you to import and integrate existing patient database through an excel file
  • Captures & manages lead received resulting in a quantum increase in the conversion rate
  • Analyse the origin of the query or lead to realign the promotional budgets towards the activities giving more results
  • Helps in answering questions about properties over the phone, based on listings & information sought by the customer.
  • With our Multi-City IPBX system, a central lead gather centre can be formed, and leads can further route to the specific locations.
  • Multi-location calls routed from the primarily can be recorded for analyzing efficiency and effectiveness of the sales pitch
  • Through our integrated IVR system you can schedule call back option for managing site visits for the customers
  • Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view
  • Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services

Features

  • Flexible
  • Cost effective
  • Integrated in one package to provide the client with maximum output
  • Developed on a common platform which customized as per the client’s needs
  • Equipped with a user-friendly interface.
  • Generate database for follow up, feedback and  CRM activities
  • Call recording for quality monitoring and training purpose
  • Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
Ticketing

Ticketing

Usage of Call Center Solution in Ticketing

In India internet usage and smartphone users have grown many folds in the past decade or so resulted in extreme pressure on the companies to provide 24 x 7 services. Out of all the maximum pressure is to the companies involved in the booking of tickets like cinemas, amusement parks, etc.

Problems in ticketing industry:

  • Solution
  • Booking assistance required 24 x 7
  • Large non-collated data
  • Massive manpower needed to cater to the demand
  • Easy access to customer for customized booking, show reservation or seat selection on real time basis

At San Software we have developed the science of simplicity. We provide simplified solutions directed towards usage for the client and maximum customer satisfaction.

SanCCS “ SanCCS is our Call Center Solution that is the best-customized solution for any sector requiring call center or Dialer Services. The software offers three types of dialing solutions:

  • Preview Dialing
  • Progressive Dialing
  • Automatic Dialer

Apart from dialing services it also provides the client with ease of

  • Central Call recording capabilities
  • 24/7 self-service help ticket support options
  • Generating MIS reports analyze inbound and outbound calls
  • Allows you to import and integrate existing patient database through an excel file
  • Integrated and fully-customizable customer support options for your ticketing business
  • 24/7 self-service voice applications via our cloud-based IVR with convenient service options
  • Automated support ticket or request number generation for every inbound and outbound calls
  • Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view
  • Initiate CRM (Customer Relationship Management) programs and getting the feedback thereby making it possible to improve the existing services

Features

  • Flexible
  • Cost effective
  • Equipped with a user-friendly interface.
  • Call recording for quality monitoring and training purpose.
  • Generate database for follow up, feedback and  CRM activities
  • Integrated in one package to provide the client with maximum output
  • Developed on a standard platform which can be customized as per the client’s needs
  • Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency

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