IVR- Interactive Voice Response is an automated telephone system which interacts with callers or clients. After getting all the necessary information about the callers then this system is routes calls to the appropriate recipient or an agent.
An Interactive Voice Response system accepts the combination of telephonic voice input or keypad selection and then provide desired response or appropriate response in the form of callback, fax, voice, email or other media.
An IVR system consists of a database, a supporting infrastructure, software application for the maintaining the database and telephony equipment.
Today Many Call Center Solution providing IVR solution but they are not providing the best experience in voice quality but San Software providing the best IVR solutions to their clients for better user experience.
It is configured to provide pre-recorded voices for responses for appropriate default situation, Keypad signal logic,
for later handling by an agent. The whole process is running by Computer Telephony Integration (CTI).
In simple term,we can also say that Interactive Voice Response application can hand off a call to a human being who can view data related to the caller data display.
San Software is proving the best IVR solutions for the call center solution. The best-recorded voice in High Definition without any noises and lagging. San Software is delivering world’s best interactive Voice Response.
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